FREQUENTLY ASKED QUESTIONS
ARC Peptides is committed to providing premium-grade research compounds. Each batch is handled under strict quality-control standards to ensure consistency, purity, and reliability.
ARC Peptides currently ships to customers within the United States. All orders are processed and dispatched from our U.S. fulfillment facility to ensure fast, reliable delivery.
We are working toward expanding our shipping capabilities in the future. If you are located outside the United States and are interested in placing an order, please contact our support team at support@arcpeptides.com for assistance.
All shipments include tracking information once dispatched so you can monitor your order every step of the way.
Your sales receipt is sent automatically to the email address used at checkout once your order has been placed. The order confirmation email serves as your official receipt and includes your order number, item details, and payment summary.
If you created an account at checkout, you can also log in to your ARC Peptides customer account and view your order history and receipts at any time.
If you cannot find your receipt, please check your spam or promotions folder. You can also contact support@arcpeptides.com, and our team will be happy to resend it.
Due to our strict quality-control standards and the sensitive nature of our products, ARC Peptides does not accept returns. However, if your order arrives damaged, incorrect, or with missing items, please contact our support team and we will make it right.
To request assistance, email support@arcpeptides.com with your order number and a brief description of the issue. Our team will respond promptly to resolve the matter.
Order cancellations must be requested by email before the order has shipped. Once an order has been dispatched, it can no longer be canceled.
We are committed to delivering premium-quality products and a professional customer experience, and we’ll do our best to assist you quickly and satisfactorily.
If a product is temporarily out of stock, it means our current inventory has sold out due to demand. We restock regularly, and most items return within a short period.
If you’re looking for a specific product, you’re welcome to contact our support team at support@arcpeptides.com, and we’ll be happy to provide an estimated restock timeframe.